9.8.3.2. 3×5 Why Analysis

In the 3×5 Why Analysis accordion, users can examine the root cause of the issue by applying the 5Ws to three types of causes or failures.

*5W = What, Where, When, Who, and Why. 3 Causes = Direct, Detection, and Systemic.

1. Direct Cause

In this tab, users can examine and identify the immediate or specific cause of the problem. This is often the initial factor that directly led to the issue.

2. Detection Cause

In this tab, users can examine the factors that allowed the issue to pass through without detection. This involves understanding how the problem reached the customer or end-user without being intercepted.

3. Systemic Cause

In this tab, users can explore how the broader system, including business processes, contributed to the problem. This involves identifying any systemic failures or weaknesses that may have played a role in the emergence of the issue.