Invalid Username and Password

e-PayDay® Desktop ONLY

Reason 1 – SBR2 Client V3.0.0.5 needs to be installed

1. Ensure you have installed ALL Windows Updates and if required, download and install the Microsoft .NET Framework 4 here
2. Download and Install the latest e-PayDay® Upgrade here which includes the updated SBR2 Client
   

e-PayDay® Desktop and e-PayDay® Hosted

Reason 2 – The Username and/or Password entered has been mistyped in the software

1. Start by checking your login details
   1. Click File > Company > Government.
   2. Click SBR Setup then Click here to Add/Edit SBR details
   3. Click Edit.
   4. Your password will now be displayed.
   5. If you can see any obvious mistakes (eg. incorrect spelling) update the Username (e-Mail Address) and/or Password as required.
   6. Click Save then Exit to close SBR Setup then click Exit to close the Company window.
      1. You can also visit SuperChoice’s website here to reset your password.

Reason 3 – The Username and Password are incorrect as you have not registered with SuperChoice.

1. Register with SuperChoice here
2. Update your login details
   1. Click File > Company > Government.
   2. Click SBR Setup then Click here to Add/Edit SBR details
   3. Click Edit.
   4. Update the Username (e-Mail Address) and/or Password as required.
   5. Cick Save then Exit to close SBR Setup then click Exit to close the Company window.