Category | Problem | Effect | Solution |
---|---|---|---|
No battery | Blank display | No information visible | The device cannot be used. |
General | |
SMARTMONITOR ERROR ERROR is shown on the display. The device self-test was unsuccessful. |
Contact support@berlinger.com for support. |
Device start | |
DEVICE START Device cannot be started. Display shows LONG PRESS. |
Press the multifunctional button for at least 5 seconds. |
Device start | |
LOW BATTERY LO:BAT is shown on the display, the battery symbol is blinking. The device charge is too low to start the device. |
The device cannot be used. |
Device start | |
CALIBRATION EXPIRED Scroll “CALIBRATION EXPIRED” + “EXPIRED” Static. The calibration expiry date set by the customer in SmartView is reached. The device can no longer be started. |
Recalibrate the device and update in SmartView accordingly. |
Running device | |
ERR-°C will be shown on the display and the exclamation mark Single press the multifunctional button to indicate information on the error type. “HI”, “LOW” and -°C will be shown on the display. The display indicates whether the measured temperature is too high or too low. |
Check the technical specification for the device measurement temperature range and ensure that the device is not exposed to temperatures outside of this range. |
On the back of the device is a QR code (Learn more), which links to a page, where more information about the device is available.
If more help is needed, contact Berlinger support at support@berlinger.com
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