Once values have been returned from a Web Service call to ActiveControl, what is done with those values will most likely be customer specific. Additional customer specific workflow would need to be written on the Web Service interface form. This workflow would execute on modify at execution orders higher than 500 in order to pass the returned values out to customer specific forms, or to OOTB ITSM forms other than CHG:WorkLog.

For example, if the task id were to be written to a custom third party reference field in the Change Request that had issued the call to the Web Service in the first place, then a filter would need to be written to handle this requirement.


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