In addition to data defined trigger events, the Remedy integration allows users to define custom field mappings. These mappings allow administrators to specify any field available in the Remedy Change Infrastructure form and map it to the ActiveControl custom field of their choice.
Note: The example custom field mappings should be deleted once the package has been imported. These are for example purposes only.
As with the trigger conditions, the custom mappings administration form is accessible via the application administration console. To enable this, entries must be created in the following forms:
- RAC:Config Options
- RAC:Config Tasks
These entries will ensure that a menu option appears in the Application Administration (Custom tab) under the Change Management -> Basis Technologies Settings menu structure.
The values for these entries are as follows:
RAC:Config Option
| Field Label | Field Value |
| Application | Change Management |
| Object Name | BTIWSMapping |
| Console Text | Basis Technologies Settings |
| Description | Manage Basis Technologies Web Service Mappings |
| Status | Enabled |
| Sorting Order | 8 |
| Display on Console | Yes |
| DataTags | Config-CHG |
RAC:Config Tasks
| Field Label | Field Value |
| Option Name | BTIWSMapping |
| Task Name | Web Service Mapping |
| Console Text | Web Service Mapping |
| Task Type | Standard |
| Description | Custom field mappings for ActiveControl Task web service |
| Accessible Groups | Infrastructure Change Config |
| Display on Console | Yes |
| Status | Enabled |
| DataTags | Config-CHG |
| Config Form | BTI:TE:WS_CustomMappings |
| WUT View Name | Default Administrator View |
| Web View Name | Default Administrator View |
| Form Open Mode | Submit |
Selecting the menu item for Web Service Mapping brings the form up in new mode. From this screen you can create, modify or delete mappings entries as desired. The source fields are drawn from the Infrastructure Change form and the target fields are those that data will be pushed to on the BTI:TE:WS_Interface form when a web service call is set up.
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