Your device may lose GPS signal under any of the following conditions:

  • The device is in a building, tunnel or at a location where signals from the GPS satellites are obstructed by buildings, trees, electric cables or other objects.
  • Device system settings may be set incorrectly
  • On a Smartphone device location services are turned off
  • Product settings may be set incorrectly

If your device can’t determine your current position you will be offered the following options:

  • Wait for valid position (Recommended)
    Your route will be calculated from your current position as soon as a valid GPS signal is available.
  • Last valid position
    Your route will be calculated from your last known position (i.e. where you were just before the device lost GPS signal).
  • Select from map
    Allows you to select any starting point for the route calculation.

If problem continues. please contact our Customer support .


Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Please do not use this for support questions.
For customer support, please contact us here.

Post Comment