Your device may lose GPS signal under any of the following conditions:

  • The device is in a building, tunnel or at a location where signals from the GPS satellites are obstructed by buildings, trees, electric cables or other objects.
  • Device system settings may be set incorrectly
  • On a Smartphone device location services are turned off
  • Product settings may be set incorrectly

If your device can’t determine your current position you will be offered the following options:

  • Wait for valid position (Recommended)
    Your route will be calculated from your current position as soon as a valid GPS signal is available.
  • Last valid position
    Your route will be calculated from your last known position (i.e. where you were just before the device lost GPS signal).
  • Select from map
    Allows you to select any starting point for the route calculation.

If problem continues. please contact our Customer support .


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