Purpose

To outline the process and roles/responsibilities of lifesaving services and service providers in resolving radio network issues.

Policy

A fully operational and effective radio network is essential to the provision of lifesaving services across the state. The resolution of radio problems must be undertaken in a coordinated manner, to achieve the most time efficient and effective outcome.

Procedure

Radio Network Responsibilities

The outlined components of the radio network are managed by the following parties:

Component Responsibility
Base sets, handheld radios, facility antennas Clubs/Services/Lifeguards
SurfCom facilities/equipment SLSNSW
SurfCom phone lines SLSNSW
SurfCom internet SLSNSW
Radio Network Repeaters/VOIP SLSNSW
Radio Frequencies SLSNSW
Radio Network SOPs/Procedures SLSNSW

Radio Transmission Quality Checks – for use by Lifesaving Serviced

Report on readability
Readable
Unreadable

Example: “You are coming through readable.”

Radio Network Maintenance Procedure

  1. A lifesaving service identifies a problem with their radios:
    • Lifesaving service undertakes radio checks within its own area on at least 2 handhelds and its base set (simplex, main repeater channel, and alternative repeater channel).
    • Lifesaving service undertakes radio checks (on main and alternative repeater channels) with SurfCom and services to the North and South.
    • Lifesaving service records the results of these radio checks and contacts its appropriate branch/service officer/lifeguard supervisor.
  2. The SLSNSW Service should call the SLSNSW State Operations Centre on 02 9471 8092
  3. The State Operations Centre will notify the SLSNSW Services via radio when the repairs are complete and the network is fully operational via an all stations message.

NOTE: ONLY THE SLSNSW GENERAL MANAGER, PUBLIC SAFETY AND EMERGENCY MANAGEMENT CAN ENDORSE REPAIRS TO THE RADIO NETWORK

Reference

SLSA Public Safety and Aquatic Rescue Manual

Last modified: 25/07/23