To refund a customer’s Credit Card transaction, first we need to find it, AND it needs to have been 24 hours since the transaction occurred.
Select “View > View All Transactions”
You will be directed to this next page:
You then change “Card Type” to Credit Card. A new search box will appear:
From here you put the last four digits of the card in the “Card #” box, adjust your search dates and then hit “SEARCH”
A list of transactions, if the card info is correct, will show below the search box.
You then click “Refund”, you will present with the box below:
Make sure the refund amount is what you would like it to be, add a “Reason for refund” and then hit “Refund”.
That’s it! You have successfully issued a refund.
The processor will take it over from there. Refunds can take 3 to 5 business days to be credited back to the customer.
If the customer has questions about the refund after you’ve done this, direct them to their bank/Credit Union for additional information.
