Troubleshooting

Troubleshooting

• Should you have any problems by constructing the name of the web service, you can look it up in the event log after Error messages.

• If you cannot access your web service in a browser with the user credentials used for the ShopFloor Client Setup, please check the web service configuration and availability, before proceeding with the ShopFloor Setup.

• You receive a message “A call to System.IO.DirectoryInfo.GetFile failed” with this message: “The network name cannot be found”. If you get this error, it’s probably because you have configured the system to use a shared folder for drawings, but it is not a valid UNC path for the client computer or client computer the user is unable to access the shared folder. See more in the section “Drawings” in ShopFloor main setup.

You receive a message when trying to end a job “End-time cannot be in the future”. Please check if the NAV server runs local time instead of UTC time. It should be local time.
The error message could also be derived from the answer to the setup question “Block output if end time is in the future”. Please check this setting.

If all else fails, please contact NAVEKSA.

Submit a question to our helpdesk by clicking here

Other FAQ’s answers can be found clicking here “

For example:

Server time zone
The ending time cannot be before the starting time
The setup and use of up to 10 customer specific data fields in SHOPFLOOR
Client cannot connect to the BC / NAV web service – what to do?
BC / NAV web service as SSL

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