Recovering an Orchid Recorder VMS Server

There are some instances in which an Orchid Recorder will become unavailable to Orchid Fusion/Hybrid VMS. When this happens, as long as you have permissions to access the server, you will notice all of the following in relation to the unavailable Orchid Recorder:

• Any cameras on the Stage will display an error
• The Users list will display “Failed to fetch users”
• The Servers list will display “Orchid server is unavailable”
  

The Orchid Recorder may be unavailable for a number of reasons, including:

• The Orchid Recorder is down
• There is a problem with the network
• There is a password/authentication issue

Possible Fixes

1. The first and easiest potential fix is to Recover this Orchid Server (which is documented in the Recover an Orchid Recorder section of this guide).
2. Verify that the logged in user has access to the Orchid Recorder.
3. Check the network for broken connections, improper addressing, outages, etc.
4. Check the condition of the Orchid Recorder.
5. A less desirable fix is to delete the Orchid Recorder and then add it back into the Orchid/Hybrid VMS system. (Refer to the Adding and Managing Orchid Recorders section for instructions on how to delete and add a server.)

!With the last method, you will lose any Orchid Fusion/Hybrid VMS permissions that were configured using the original server.