The cross application exception types are generic to all SAP ERM and CRM systems.

SAP Workflow
Workflows are used to model business processes within SAP. Triggered by events in the system, they combine automated processes with the manual allocation of work items, deadline monitoring and escalations. Workflows can range from simple refund approvals to highly complex end to end industry processes.

Work Items
Work Items are the activity steps within a workflow, that are either executed by a user to carry out a business or technical function manually, or a background process to perform an automated action. These can range from Approve Refund, to Trigger Industry flow or Perform Device Installation.

iDocs (Inbound & Outbound)
IDoc’s (Intermediate Documents) which have failed to process successfully. An IDoc is an interface into the IS-U/ERP system, typically used for the Meter Read upload or the sending and receiving of industry flows.


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