Sometimes the app will display that it’s trying to acquire your position. This usually doesn’t take long, but you might experience difficulties given certain circumstances. Your device may not be able to locate you under any of the conditions below:

  • The device is in a building, tunnel or at a location where signals from the GPS satellites are obstructed by other solid objects. Since GPS signals don’t penetrate solid objects, it does take a while longer for the signal to reach you. Therefore, any troubleshooting of GPS-related issues needs to be done outside, under the clear sky without any buildings or other large solid objects in the way.
  • If you turn off your location services in device settings. This setting needs to be enabled at all times when using a GPS Navigation app.
  • The assisted location data from mobile networks are overloaded, corrupt, or not updating. This issue in particular may cause the app to take longer when acquiring your position (which would otherwise be done immediately).

You’ll find a set of effective means to troubleshoot these types of issues below:

  • Turn your device off and on again. As basic as it is, it is also the most effective method to rule out minor system errors.
  • Go to your device’s Android settings > Apps > Sygic, and use the options Force stop and Clear cache (may be in a “Storage” sub-menu).
  • Please go to the Sygic app’s Menu → Settings → 3 dots icon in the top right corner of the screen and press Reset to defaults. This will effectively reset all your settings in the app, but won’t affect your data. Restart the app afterwards.

In most cases, the steps above resolve most known cases of difficulties acquiring your GPS position. In the event none of them were helpful, we would recommend installing an app measuring GPS signal reception.We recommend downloading the GPS Status app from Google Play which can help identify a potential Hardware fault. With the GPS Status & Toolbar app:

  • You can measure the GPS signal reception strength (your position, bearing, amount of fixed satellites and more). The app should locate you just as quickly as Sygic can.
  • Please make sure you perform the GPS test outside, under the clear sky without any buildings or anything in the way.
  • If the app can’t locate you either, then you can still try resetting the A-GPS cache. This can be done by tapping the screen once to display the top bar, then click the Menu button in the top left corner of the screen. From the Menu, select manage A-GPS state and then Reset.
  • The app should then be able to locate you quickly, and so should Sygic.

You might want to consider contacting the seller or manufacturer of your mobile device for repair if the GPS Status & Toolbox app shows inaccurate signal after all that. It is also possible that all the above worked only for GPS Status app and Sygic still can’t locate you – in that case, as a last resort, please perform a full app reinstall.

Need more help with this?
Don’t hesitate to contact us here.

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