Overview

My Knowledge Builder is an online manual wherein you can read QA updates for call& chat flow/procedures.

You can easily narrow down your search by using the “search” option found on the upper right hand of the page.

You can save the link of this manual on your favorites
http://www.manula.com/manuals/my-knowledge-builder/livecareer-myperfectresume/1/en/topic/mkb

This manual is for
LiveCareer
My Perfect Resume
LiveCareer UK
MyPerfect CV

CONTENTS:

• Overview
• Recent Updates
• QA Reminder
• QA POINTERS
• QA TALK
• QA GUIDELINES
  • Call Handling Skills
  • Customer Service Skills
  • Offered Like Us on FB/ Resume Posting /Delivered pre-closing & closing
  • CS Policy & Procedure (Issue Resolution)
  • Closing Spiel Error
• Script: 3 Call Flows
  • LC
  • MPR
  • Auto- Renewal Script
• Things to Apologize for and Empathy Statement
• Billing Department
• Do’s and Don’ts
• Other services: (LC and MPR)
  • Resume Services (Resume Review and Resume Writing)
  • Resume Services Refund Request
  • Cover Letter Writing
  • Resume Check
  • Resume Posting FAQs
  • Job Tap
  • Career Test
  • $14.95/$ 20.00 rebate (LC only)
• Career and Sub Career Field
• Links / Affiliated Sites / Editing Issues
• Contact Information
  • Toll free ( LC/MPR/UK) and Hours of Operations
  • Email address
  • Fax #
• Price Variations
  • LC / MPR / UK
  • Sample Subscription Sales Page
  • Sample Payment Confirmation Email (LC/MPR/UK)
  • Payment Methods
• How to Transfer Call & Procedure in Filing for a HOLIDAY AMR
• Chat Hot keys
• Scorecard (Scoring Grid Monitoring Form)
• Additional Helpful Info
• Approve QA Projects