MY KNOWLEDGE BUILDER
My Knowledge Builder — 1
1
Table of Contents
MY KNOWLEDGE BUILDER
My Knowledge Builder — 1
My Knowledge Builder — 1
Overview
**RECENT UPDATES**
Agent Performance Scorecard & Memorandums
**QA REMINDER**
**QA POINTERS**
**QA TALK**
QA Guidelines (Monit Form)
Script: 3 Call Flows / Auto Renewal
Active Listening and Emphaty Statement
Do’s and Dont’s
Other Services: (LC US, UK and MPR)
Career Field and Sub Field
Contact Information
Price Variations (Sample Sales Page & Sample Email Confirmation)
How to transfer a call / Filing for a HOLIDAY AMR / LC Hotline
Chat Hot Keys
Links / Affiliated Sites / Editing Issues
Scorecard (Scoring Grid – Monitoring Sheet)
Additional Helpful Info
Approved QA Projects
Download as PDF
Approved QA Projects
Approved QA Projects:
My Knowledge Builder
Knowledge Check Online Based
Online Based Feedback session
Wheel of Torture
QA Hot Bay
Feedback
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