Additional Helpful Info

Opening spiel
Thank you for choosing Livecareer/ My Perfect Resume, My name is ( ) , How may I help you today?

Toll free LC
Our toll free line is 1-888-816-0576; representatives are available Mondays to Fridays, 9am to 9pm; Saturdays at 9am to 6pm and Sundays at 11am to 7pm.

Toll Free MPR
MPR’s hotline is 1-855-213-0348 representatives are available Mondays to Fridays, 9am to 9pm; Saturdays at 9am to 6pm and Sundays at 11am to 7pm.

Suggested verbiage- auto-renewal policy
“I see that you purchased a 14 day full access subscription for $——. If it’s not cancelled before the end of the 14 days, your subscription auto- renews into our monthly service. It does not appear that your subscription was cancelled and as a result, it auto-renewed into the monthly service. This is why you were charged the monthly subscription for $——. We stated that on our subscription sales page and the email confirmation we sent upon purchase’’

A request for cancellation should be made to avoid further charges (to avoid pro-actively offering cancellation)

NOTE: subscriprition prices varies do check account details thoroughly

Authorization Declined Spiel
As a Global company we currently process our payment through an International gateway and this would be considered an International transaction. It is likely as a safety precaution your bank or credit provider is putting a hold on this transaction, because it’s coming from unfamiliar location. All you need to do is contact your bank or CC to authorize the payment for Livecareer and the hold will be removed

International fees explanation
As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England.
Some banks charge an international transaction fee, even when the charge is in US dollars.
These fees are charged by your bank and not LiveCareer. Please contact your bank if you have any questions.

*Cover Letter Builder”
You might want to utilize first of our Cover Letter Builder, which makes it easy to customize your letter for every job that you will apply to.”

Recommendation to Family and Friends
We’d appreciate if you would tell your family or friends about us maybe we could help them land a job the way we have helped you”

*Like us on FB *
“We’re glad you are happy with the service we have given you. If you have a Facebook account, please go to our Facebook page facebook.com/LiveCareer and click on Like. We’d appreciate it if you will write about your positive experience with us on our page.” (facebook.com/My Perfect Resume)

Thought this is for free
I apologize for the misunderstanding. Our free account is meant to let users try out our templates, designs and examples before deciding to buy. The free account does allow you to download the resume as a text file, which you can use to submit to job boards, company websites, or any site requiring a text resume. However, if you want to print a resume to bring to an interview or email a professional looking resume in either PDF or Word format, you need a subscription

RESUME POSTING (LC)
The reason I asked why you want to cancel your account is because we have a new feature included with your subscription, which is our Resume Posting service, wherein you can post your resume to more than 90 job sites which increases your chances of getting a job. Your resume will be available to a lot of employers and recruiters thus saving you the time and hassle of posting your resume one by one. Our Resume Posting service will also give you a central login to all of the sites, allowing you to view all your applications using just one log-in.

Rebate Offer (LC Only)
$ 3.95 14 days I understand, but before I cancel your account, we have a special discount offer for you. We can take $20 off of your first month. This means that you will only be charged $14.95 for another month.
That will give you an opportunity to take full advantage of our resume-posting tool for the entire month which increases your chances of landing a job. Is this something you would like to take advantage of?

with one charge of $ 34.95

Since you are already into the month, I can refund you $20 and keep your account active so you can still access all the premium features including Resume posting tool . Would you like me to process this refund for you?

“Alright, I’ve refunded your account $20 this will be posted back in 2-3 business days and sent you a confirmation email with this refund. You will still have full access to all of the premium features until the end of the month. On X DATE, the subscription will go back to the regular monthly price of $34.95. You can cancel your subscription at anytime.”

FAX # (LC)
Our fax number is: 1-866-373-1639. Make sure you include your full name, your account ID number and email address you used to create your account.

Safety of credit card information:
Credit Card information—While many products and services on our Site are provided free, some require payment from you by credit card. To the extent we collect credit card information, we do not share that information with any third parties except to the extent necessary to complete a transaction. We also do not store complete credit card information (meaning we do not store your entire credit card number) unless you ask us to in connection with a subscription-based product. All credit card information is removed from our systems at your request. We also use a third party payment service to process your credit card transactions and any information you provide through that third party payment service will be subject to its privacy policy. PLEASE NOTE THAT OUR PRIVACY POLICY DOES NOT GOVERN INFORMATION YOU PROVIDE TO THE THIRD PARTY PAYMENT SERVICE.

RESUME CHECK
We understand that you’re not driving attention from employers. We have an automated tool that can scans your resume for common resume problems. The Resume-check results will identify the problems along with tips on how to fix them. It is like a Spell Check. If you have an active subscription from Livecareer.com Resume Builder, you can take advantage of this tool, since it can be accessed from there. If not go to www.Resume-Check.com.

Is Data Safe
LiveCareer uses a secure and encrypted connection from GeoTrust to protect our customer’s information. SSL certificates from GeoTrust® are the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™trust mark providing third-party website identity validation.

The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and this site’s web servers are private and secure when the SSL session is activated.

You can click on the GeoTrust icon on the left side of our webpage or see our GeoTrust profile for more information by going to LiveCareer.com and clicking on the GeoTrust logo at the bottom of our page.

Purchase with e Visa Gift Card
If you do not have a credit or debit card, you can also purchase a subscription with a registered Visa gift card. You can find these types of cards at a local grocery store. Your purchase is an international transaction, so long as the card does not say “Valid only in the US” on it, the payment should go through.