September 29, 2014
We will be transitioning to the new LiveCareer hotline number.
Please call or text this number for any notification
Mobile: 0917-8500180
Landline: 02-5047598
How to Transfer (call)
1. Place the customer on Mute.
2. On your Ameyo, click the Transfer button.
3. Click User, and then select the name of the available supervisor on the drop down list then press Transfer. Please check Image Number 1.
4. Kindly send a PM first to the available supervisor and then provide all the needed info like the reason why the customer wanted to talk to a supervisor and then the email add/account ID. After that, do the Warm Transfer.
Here’s the spiel:
Sup: Thank you for choosing LC, LC UK, MPR, this is Moncie how can I help you?
Agent: I have a customer on the other line, and he/she wants to talk to supervisor. His/Her name is:
Sup: Go ahead and transfer the customer.
5. Lastly, for our reps, to transfer or end the call, just click on Hangup Customer. Check Image Number 2.
This will apply to LiveCareer US, LiveCareer UK and MPR. If you do have questions, concerns or suggestions, you know the drill
Procedure in Filing for a HOLIDAY AMR
1. Select the date
2. AMR TYPE – OVERTIME
3. SESSION START DATE/TIME SHOULD BE YOUR SCHEDULED SHIFT
4. REASON: Indicate the type of holiday (special/regular)
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