4.1.2. Status Tracker – Enhanced Visibility for Issue Escalation

We have introduced a new feature to our Quality Management System (QMS) suite called the Status Tracker. This feature offers improved visibility into the phases of issue escalation across various QMS applications, including Audit, Quality Event (QE), CAPA, and Incident.

How It Works:

A new column, Status Tracker, has been added to the relevant grids in each application (excluding Audit). This column allows users to trail issues as they progress through different applications, from origin to resolution.

The Status Tracker column displays:

• Origin of Escalation: Indicates where the issue started (e.g., Audit, QE, or Incident).
• Destination of Escalation: Indicates where the issue has been escalated to (e.g., CAPA).
• Current Phase: Indicates the current phase of the issue within the escalated application.
• Associated IDs: Provides relevant IDs for quick reference, such as Audit ID or CAPA ID.

*In terms of terminology, issues are sourced from Audit, escalated from QE and Incident, and escalated to other applications such as CAPA.

*The Status Tracker column updates in real-time as issues are escalated, ensuring that information remains current.

Key Benefits:

1. Enhanced Transparency & Efficiency: Provides a clear, real-time view of an issue’s escalation path, improving transparency and facilitating efficient issue management.

2. Ensured Compliance & Operational Insights: Tracks issues through all phases of resolution, aiding compliance and highlighting areas for process improvement.

3. Proactive Risk Management: Supports early identification and resolution of issues for proactive risk management.