Important: Bell Policy – Service Area

Why We Use a Bell:

• At Gino’s we follow a ‘Leave No Sales Behind’ policy. That means we make serving customers our #1 priority.
• Every Gino’s outlet must have a working wireless bell to alert staff that they are needed in the Serving Area.
• Every staff member must ring the bell to alert other staff members who are not in the Serving Area that there are customers waiting to be served.
• Managers, Supervisors, Gelato Makers and General Operatives are all part of the team aiming to maximise customer satisfaction i.e. serve as efficiently and politely as possible.
• We always strive to meet and exceed customers’ expectations – never be shy to ring the bell – if a customer is left unattended or a queue is starting to form, ring the bell for assistance.
  

• The Button (transmitter) must be positioned in the front service area – near the Till or Display Freezer
• The Bell (receiver) must be inserted in a wall socket in the Kitchen Area / Gelato Preparation Area
• Some outlets have an upstairs or downstairs area – a second Wireless Bell should be installed to alert staff in that section
• Make sure the range is sufficient so that Button (transmitter) reaches the Bell (receiver) so that it sounds when rung
  

• Every morning, as part of the Opening Procedure, check to see if the Bell is working.
• If it is not working, alert your Manager, Gelato Maker or Supervisor – usually the fault will be the battery in the Button (as the bell is powered by a wall-socket).
• Ensure that the battery is replaced on the same morning.
• If the Bell is still not working ensure that an alert is placed on the WhatsApp Maintenance page.
• Wireless Bells are available on the Equipital Purchase Order app. if a replacement unit is needed.