If you are receiving this message, it is usually due to no internet connection to the STB. Be sure to check the Ethernet cable between the router and the STB (On the page loading error screen it will say Ethernet Link: UP if all is ok and DOWN if the Ethernet is not connected to the modem, unplug this and plug back in. Also make sure that you are receiving internet access. Try a few pages and confirm the router is online.
Note: Portal address for is either tv999.eu, uktv2u.com,tv999.info, mytvaccount.com, utv.club or a sub domain of any of these.
You need to make sure that the router has the LAN light lit on the front that corresponds to the Ethernet port on the back of the router that the STB is connected to. Also check the connection on the back of the STB itself, there should be 2 lights on the connection itself where the cable is plugged into the STB, one orange and one green. If the light on the router is not lit or both of the lights on the STB port are not lit there is a connection issue and we recommend that you change the Ethernet cable. If after changing the cable there are still problems. If you have checked this, then the next step is to unplug both the router and STB power cables. Once unplugged plug back in the router first, leave it for two minutes and power back on the STB.
If you’re STB connects with a Ethernet power line as it may be in another room to your router
Please check the light’s on the sockets. If this is not lit then the power line has lost its wireless connection to the router and you will need to reboot both the router and then the power line. Once the light is back on you will need to reboot the STB also. If the light is lit and the STB is still stuck on the loading screen, you need to make sure that the power line has the LAN light lit on the front. Also check the connection on the back of the STB itself, there should be 2 lights on the connection itself where the cable is plugged into the STB, one orange and one green. If the light on the router is not lit or both of the lights on the STB port are not lit there is a connection issue and we recommend that you change the Ethernet cable. If after changing the cable there are still problems, please contact Technical Support.
