Results either displayed as Errors or Successful counts.
Example of Error Output:
Example of Successful Output:
The Detail view will provide a breakdown of the errors along with the case numbers and other information.
The following replace results can be expected:
- Successfully Updated
- Failed to Replace
- Failed to Change Priority
- Failed to Escalate
- No Update – Deferred
- No Update – Changed
- No Update – User Inactive
- No Manager Assigned
This means the case has been processed according to the action successfully.
Failed to Replace, Failed to Change Priority and Failed to Escalate
This means although the case was eligible to be updated (according to the Action selected) – the update failed in SAP.
Updates can fail in SAP for several reasons – a few examples are
- Case was locked (currently being changed by another user)
- A database contention.
- Or the case has already been returned to the queue between the start of the job and the update phase (does not apply to change priority action).
No Update – Deferred
If the case is currently deferred the action will not be processed and the action will be cancelled.
No Update – Changed
The action has been cancelled because the case has been changed within the threshold set i.e. the threshold is 10 days and the case was last changed 8 days ago.
No Update – User Active
The action has been cancelled as the user has been active in BDEx within the threshold period.
No Manager Assigned
This result only occurs for Escalate to TM (ES) or Escalate to TM and Change Priority (EP) actions.
If the user is not in the organizational structure or does not have a Team Manager position