Use the dashboard Cards to explore various summaries and performance metrics across case categories, handling times, alerts, and productivity. Each card offers various filters depending on the card’s context. Users can filter by case type, queue, or role. Dashboard views are customizable, and you will see data relevant to your team or your role
Each section contains charts and tables showing detailed metrics by case category, agent, and time trends.
- Hover to view tooltips
- Use dropdowns to toggle views
- Fullscreen and zoom options are available
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