Basis Technologies
BDEx Reports — 1
1
Table of Contents
Basis Technologies
BDEx Reports — 1
BDEx Reports — 1
BDEx Reports – Introduction
Automatic BPEM Replace and Escalate
Purpose of the Report
How the Report Works
Configuration Options
Running the Report
Selection Screen options
Viewing the Report Output
Output Results
Migration Tool
BPEM Analysis Report
Introduction
BPEM Analysis report updates v5.0.6
Purpose of the Productivity Report
How the report works?
Productivity Report Output
How the data is intepreted
Activity Log
Activity Log Fields
Activity Log Transaction
Activity Log Table
Productivity Report Updates
Customising Details
BDEx Analytics Dashboard
Accessing the Dashboard
Navigating
Cards
Blade – Late Invoicing Summary
Boomerang Rework Levels
Blade – Late Invoicing Delta
Open Case Summary
Monthly Raised vs Closed
Monthly Raised by Category
Blade – Late Invoicing by Milestone
Average Handle Time by Category
BPEMs Raised
Boomerang BPEM Alerts
Exception Summary
Work Outcome by Team
Work Outcome by Case Category
Ageing by Category
Daily Raised vs Closed
New Priority 1 BPEM Cases
Overdue BPEM Cases
Administration
Configuration and Profile logic
Diffuser Run Mapping
Boomerang BPEM Alerts
Alerts for rework generated BPEM case categories.
BPEMs Raised
Exception Summary
Feedback
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