A new key right click actions is the ability to display the assignment history of a BPEM Case. This provides the ability to record an audit trail of Assignment and Processor changes. This feature is available in the Customer Centric Hub and the Dynamic Work Center. It is accessed as a right-click action for any open or completed BPEM Case.
When displayed the Assignment History is shown as a pop-up with the records displayed in descending chronological order
This provides a useful audit trail, to track the changes in assignment for the select BPEM/EMMA Case.