A new action has been added to forward work as training. This is useful to allocate work to users learning to work cases. Training work is shown / counted separately in the productivity report which ensures user productivity statistics are not negatively impacted while training.
Managers can right click ‘forward as training work’. This will set a training flag and enable managers to assign and track progress of training cases.
Please review the post implementation instructions to understand how to set up and activate this functionality.
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