Contract Account Lock Work Requests in IS-U have been improved to concatenate their Lock Type (LOTYP), Process ID (PROID) and Lock Reason (LOCKR) values into their Subclass values. As a result of this Work Request selection criteria and right-click action configuration can be made more precise to address the nature of the underlying Account Lock entries more natively. In addition, Agents can display the reason the lock has been applied within the Customer Centric Hub initial screen.
For display purposes the Lock Reason is decoded into the Status Text display in the Customer-centric Hub:
A new right-click action has been added ‘Maintain Account Lock’ that when launched will bring up the standard SAP IS-U Lock Pop-up screen:
Post your comment on this topic.