Resources

SERVICE DESK

The Information Technology Service Desk provides assistance to users with problems or questions related to campus computers and networks, as well as LETU services such as courses.letu.edu, MyLETU, Office365, and others.

The LETU IT Service Desk is not able to provide support for personal computers or non-LETU owned systems/services but does offer services on a best-effort basis to assist with connecting personal devices to LETU networks.
• Knowledge Base: Check out 100s of articles to help yourself with technology questions: https://servicedesk.letu.edu/.
• Request Service: Requests for support can be made via https://servicedesk.letu.edu/
• Phone: Call IT at 903-233-3500. Call-in hours are posted at https://servicedesk.letu.edu
For fastest service on most issues, enter a request at https://servicedesk.letu.edu/. Phone support resources are optimized for emergency needs or following up on a ticket you have already entered at https://servicedesk.letu.edu/)
• Walk-in: Walk-in service is available from our Service Desk team during certain hours in the Longview Hall computer labs. See https://servicedesk.letu.edu for current walk-in schedule.

ACCOUNTS

LetNet accounts provide students access to LETU technology resources using the same user name and password used to access the MyLETU Portal (my.letu.edu) during the application process. If you forget your password or are unable to login, you can recover a new password by going to our LETU Student Password Recovery tool at https://passwordreset.microsoftonline.com/.

COURSES

Courses.letu.edu (Canvas) is an online extension of LETU courses. Every student attending LeTourneau University is automatically enrolled into course sites according to their registered schedule. Students use their LetNet account to access courses.letu.edu.

E-MAIL

Every student attending LeTourneau University is automatically assigned a LeTourneau E-mail account. Every student is responsible for reading their email on a regular basis and will be held accountable for official University communication sent through electronic mail, voicemail, and campus mail. Information about email services may be found in the LETU Knowledge Base.

LETU CAMPUS NETWORK ACCESS

Wired Ethernet jacks are available for residential students in each residence room. Wireless access is available to all students and is available in all residential, academic, and other areas around campus. More information on Wireless can be found in the LETU Knowledge Base

BUZZ APP, MYLETU, AND ADDITIONAL RESOURCES

The LETU Buzz app is the central source of information for students. LETU Buzz can be downloaded from Google Play or the Apple App Store. For more information see https://www.letu.edu/student-life/buzz-app.html
The MyLETU web portal provides access to specific information such as online course registration (my.letu.edu).

COMPUTER LABS

Four general-purpose computing centers containing Windows computers are available in Longview Hall. Software available in the labs includes Microsoft Office, Web browsers, and other software required for specific courses.
Special purpose labs are in the Glaske Center, the Education Center, and the Abbott Aviation Center. In addition, computers are available for students in the Margaret Estes Library.

OFFICE365

Every student has access to the full Microsoft Office Suite software at http://o365.letu.edu which may be used online via web browser or installed on laptops, desktops and mobile devices.
As part of this service, all students have access to OneDrive which includes one terabyte of storage space.

MOVE-IN GUIDE

Recommendations for technology purchases and resources for preparing to use technology at LETU can be found at IT’s Move-In Guide. This guide can be found in the IT Knowledge Base at https://servicedesk.letu.edu/TDClient/2460/Portal/KB/ArticleDet?ID=121961