Additional Support

Orchid Fusion VMS users with questions or issues should first contact their Company’s Orchid Fusion VMS System Administrator. Barring any internal corporate policies, an Administrator may escalate the technical support request.

• Tier 1 Support: Orchid Fusion VMS System Administrator
• Tier 2 Support: Integrator or Dealer
• Tier 3 Support: IPConfigure Technical Support Resources

IPConfigure’s Orchid Fusion VMS Knowledge Base: The Orchid Fusion VMS Knowledge Base is freely and publicly available on IPConfigure’s support website, and includes detailed information for a variety of Orchid Fusion VMS issues. The Knowledge Base covers advanced installation and configuration scenarios.

IPConfigure’s Email-based Trouble Ticket System: Any Orchid Fusion VMS customer with a valid Orchid Fusion VMS Support Agreement can submit trouble tickets through the IPConfigure support website at http://support.ipconfigure.com. Orchid Fusion VMS trouble tickets are resolved over email by IPConfigure’s highly trained Technical Support Team. (Please refer to the last topic for detailed instructions.)

IPConfigure’s Telephone Support Line: Customers with an Orchid Fusion VMS Express Support Agreement may call IPConfigure’s Telephone Support toll-free at 877-207-1112 (during the times listed below). Orchid Fusion VMS Express Support is complimentary for one year with all new Fusion license purchases (for Orchid Core VMS).

IPConfigure Technical Support Hours

As of December, 2018, IPConfigure’s technical support hours are as listed below. For the most up-to-date version of our IPConfigure support schedule, please see support.ipconfigure.com.