Incidents are a form of collaboration engagement where users can report specific issues regarding items and processes. These incidents can relate to the presentation of the items within the EPC itself, or can be a platform to report issues regarding execution. This allows employees, within structure, to provide feedback on activities they are associated and involved with.
Incidents can be used to raise meaningful issues in a structured context. They allow managers and business leaders to understand, analyze and propose optimizations, driving continuous improvement.