Resetting Your Password

On the homepage of the HITRUST Portal, you’ll find a Reset Password? link adjacent to the blue login button. Press this hyperlink to initiate a password reset.

Reset Password

The resulting form that appears requires that you provide the email address associated with your account. Input the correct address and click the button.

You will subsequently be emailed a temporary password that is only valid for one use. Use this password in combination with your username back at the HITRUST Portal homepage.

Temporary Password

After entering the correct credentials, a new screen will appear mandating that you update the password to something crafted by you. Be sure that it abides by the password complexity requirements specified below.

Change Password

!The Password Complexity Requirements for the HITRUST Portal are as follows:
• At least Eight (8) Characters in Length.
• Minimum of One (1) Upper-Case Alphabetic Character. (e.g. A,B,C etc…)
• Minimum of One (1) Lower-Case Alphabetic Character. (e.g. a,b,c etc…)
• Minimum of One (1) Numerical Value. (e.g. 1,2,3 etc…)
• Minimum of One (1) Non-Alphanumeric Character (e.g. !,@,# etc…)