Assessment Report Request (ARR) Statuses

ARR Submitted

Accepted- The vendor/ARR submitted was successfully verified. If the vendor has not been previously submitted a new account is created for that organization, and if the vendor already exists in HAX a new ARR is added to their account. The ARR will be in an outreach que until the ARR has been communicated to the vendor by an On-Boarding Specialist.

Pending- The ARR was received by the HAX team but was unable to be accepted until the HAX team performs additional due diligence on the vendor.

Rejected- The vendor submitted was unable to be verified by the HAX team based on the information provided from the Participating Organization. The vendor will not be accepted into HAX until the Participating Organization updates the vendors ARR information.

Outreach Initiated

The vendor and ARR submitted have been verified and accepted into HAX. On-Boarding Specialist’s will now begin to communicate with the vendor on their assigned ARR. There will be two labels in the ARR details page with the types of vendors outreach is contacting.

New Vendor (On-Boarding Specialist Assigned)- If the vendor has not previously created an HAX account they will be directly contacted by their On-Boarding Specialist to inform them of their ARR. They will be provided with information on how to create their organizations HAX account and how to share the requested report.

Pre-Existing Vendor- The vendor has a pre-existing HAX account. Their organization is notified of the new ARR they have received and will have a chance to review the ARR information before moving forward with the request. If the organization receiving the ARR does respond to the request in 10 days an On-Boarding Specialist will reach out to ensure the ARR was received.

Vendor Disputed ARR

The vendor has received the additional information they requested surrounding their assigned ARR. After reviewing the additional information, the vendor believes this ARR does apply to their organization.

The vendor has had their ARR information communicated to them by a HAX On-Boarding Specialist but has requested additional information on the assigned ARR before fulfilling the request. Based on the additional information the vendor has requested HAX On-Boarding Specialists will either address the lingering questions themselves, or report back to the Participating Organization to retrieve the additional information the vendor has requested.

PO Suspended ARR

The Participating organization has asked the HAX team to stop communications with the vendor until further notice, the vendors HAX account will remain active. If a vendor is disputing an ARR the Participating Organization can choose to suspend the ARR until a resolution is agreed upon with the vendor.

PO Cancelled ARR

The ARR has been cancelled and removed from vendors HAX to do list. The ARR was cancelled at the Participating Organizations discretion.

ARR in Process

The vendor has been contacted by a HAX On-Boarding Specialist and has had their ARR information communicated. The vendor has confirmed they will be fulfilling this request from their customer through the XChange, the requested assessment has not been started.

The vendor is currently in the process of completing an assessment associated with their ARR. On-Boarding specialists will check in biweekly or monthly to obtain a status update on their ARR.

ARR Final Review

The vendor has linked their MyCSF account to the AX manager and has signed off on sharing their assessment to fulfill their ARR

ARR Final Review – Waiting on secondary approval

Before the report gets into the hands of the Participating Organization, the vendor will have secondary approval to ensure the assessment meets the ARR requirements.