AARP Volunteer Portal User Agreement

AARP Foundation initiatives use the AARP Volunteer Portal, a Salesforce web-based software system, to capture and track data on volunteers. The Portal also provides a way for Experience Corps volunteers to communicate with one another. Staff and volunteers from community partner organizations and AARP Foundation access the Portal through individual licenses provided to AARP Foundation by AARP. All users must sign the AARP Volunteer Portal User Agreement which includes the requirements that users:

  • Agree to specific policies and procedures that AVP Users must abide by to keep secure personally identifiable information in the system,
  • Agree to obey applicable Federal laws and policies related to data privacy, security and protecting personally identifiable and sensitive information, and
  • Agree to maintain the trustworthy reputations of AARP, AARP Foundation and our partner organizations.

AARP Foundation Interview and Multi-Media Permission and Release

Since much of our program is documented through images and materials containing the likenesses of our volunteers, AARP Foundation is required to collect release forms for volunteers in order to use their images, names, and other forms of likeness in any published spotlights and stories. Assets may be used by AARP Foundation and its licensees for any purpose in any medium in perpetuity, including without limitation scholarly, educational, promotional and/or commercial purposes at AARP Foundation’s discretion. Thus, you may be asked by your local program or the national office to sign and return the AARP Foundation Interview and Multi-Media Permission and Release.

Representing AARP

All volunteers must follow the AARP Code of Conduct when acting on behalf of AARP. Speaking for AARP: Volunteers are considered to be representing AARP when:
● They are actively working on a volunteer assignment for AARP; or
● Their involvement with AARP so closely identifies them with AARP that others will assume any public statement made by the volunteer is made on behalf of AARP.
Under these circumstances, AARP volunteers may not express opposition to AARP public policies or positions. If there is no approved policy on an issue, volunteers may not express a position on behalf of the Association. If a volunteer is unclear about whether or not AARP has taken a position on a public policy, guidance and clarification must be sought from the volunteer’s supervisor or other appropriate AARP representatives prior to making any statement.

Obligating AARP

Volunteers may act or make statements that involve, affect, or obligate AARP only after being authorized to do so by their supervisors or other appropriate AARP representatives. These actions may include (but are not limited to) public statements to the press, and participation in coalition or lobby efforts with other organizations. In the case of agreements involving financial commitments or other significant obligations, volunteers must get prior authorization from their staff supervisor.

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Volunteer Training and Expectations

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