Q: Are there any tools within the CRA to assist when an issue occurs?
A: The CRA includes a Message Tray Tool to assist in diagnosing and analyzing issues that may arise during the use of the CRA. This tool captures responses received to all requests made within the CRA during a particular session. It assists in finding any issues that occur and allows our developers to identify the root cause to rectify issues effectively and efficiently. The information displayed within the Message Tray is not transmitted to CIBMTR – it is necessary for center staff to collaborate with the CRA development team to share any pertinent findings. The Message Tray can be accessed on any screen within the CRA.
| Function | Image |
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To Open the CRA Message Tray
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To Close the CRA Message Tray
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Q: My Collection has errors.
A: This error message indicates that the data set is not authorized to be displayed within the CRA. Please report this issue by opening a ticket via CIBMTR Center Support > Data Transformation Site.
Q: What does the user need to do if there is a timeout?
A: Timeouts can be triggered for a variety of reasons.
- Data issue (processing hundreds of records)
- Timeout issue (processing thousands of records)
Q: How can I confirm what I submitted? If I come back in, will it show I have already submitted these values?
A: There will be a summary at the top of the grid with the number of observations submitted. Labs that have been successfully submitted will appear greyed out. The user is not able to re-submit labs that have already been submitted.
Q: Why didn’t the labs populate on the form when I submitted via the CRA and submitted contextual data in FN3?
A: Lab data might not populate within the form because the labs submitted do not meet the logic criteria. For labs at last evaluation prior to prep, the system is looking for labs within 30 days of the start of prep. If no labs were found by the system that meet this logic, then only contextual data (if asked on the form) will save.
A: There could be a data compatibility issue. If you know that the submitted labs had a sample collection date that falls within 30 days of the start of the preparative regimen and no labs populated on the form, please submit a ticket to CIBMTR Center Support.
Q: The data that populated on the form is not the expected data.
A: There could be a data compatibility issue, please submit a ticket to CIBMTR Center Support with details. The user can also manually change the data in FN3.
Q: There is new CRA data that needs to be submitted.
A: At this time, if new lab data is available after the initial process is completed, the data will have to be manually updated in FN3. CIBMTR is currently working on introducing functionality that will allow re-processing.
Q: What happens if the contextual data is submitted before the patient and laboratory data is successfully submitted?
A: If contextual data is submitted before the patient, the following error will appear in the process tasks grid: Error-Patient not found (on FHIR server) for given FN3 CRID. If contextual data is submitted before the lab observations are sent, the following error will appear in the process tasks grid: Error-No Valid DTI Data Found.