The ABO will offer examination retests for candidates who are unable to test due to documented technical issues that prevent the full administration of the examination. Technical issues will be documented, and ABO staff will contact the candidate on the originally scheduled examination date. It will not be possible to reschedule a test appointment during the same examination administration weekend. Candidates will be provided options within three days of the interrupted test appointment to reschedule for a future date.

If a candidate is able to complete the examination, but feels that their test performance was affected by technical issues, the candidate can request a retest by writing to the Board Office within three days of the examination and explaining the reason for the retest request. Retest requests will be considered based on the request and in consultation with the examiners and staff involved in the test administration. By making this request, the candidate will waive the completed examination results, even if the result was a passing score. Candidates will be informed of their retest options within seven days of receipt of the written request.

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