To add a Unified Contact Center Enterprise Application Server:
- Select Application Servers from the System menu
- Select the UCCE tab
- On the menu, click Add
- Enter the CCE server name or IP address (AW/Logger Server)
- Supply the necessary authentication credentials
- Enter the AW database name as configured in your system
- Enter the database user credentials (User must have database read access)
- Click Verify UCCE Connection to validate the connection
- Click Save
- Click Back, select the UCCE server and click Sync
- Repeat this process for additional integrations
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