4.12 Placing calls using Contact Manager and Jabber

Contact Manager now supports placing calls through Jabber from the web and mobile directories. When viewing a contact’s details, click on the phone icon to place a call.

To place a call using Contact Manager and Jabber:

• Ensure that Contact Manager has been configured with a Service URL
• The Enable Web/Mobile Directory checkbox in System > Settings have been configured.

To place a call using Contact Manager and Jabber:

1. Log in to https://{ HOSTNAME }/acm/web/
   1. Alternatively https:// {Server IP or NAME}/acm/web/directories/{service number} can be used
      
2. Select the contact that you wish to call.
   
3. Click on the phone icon
   Note: Different clients approach this differently. See below for details.

• When using the web directory via a computer’s browser, you may be prompted to select a default application or launch Cisco Jabber.
• When using Android and the mobile directory, you may be prompted to select the default calling app.
• When using iOS and the mobile directory, Jabber will automatically launch and place a call if the Jabber app is already installed.

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