4.5 Dial Rules

Dial Rules can be enabled to enforce call routing rules.

Creating dial rules in Contact Manager will enable more efficient enforcement of call routing using a customer’s WAN.
This may in many cases, prevent calls from being routed out through the PSTN.

Add New Directory Dial Rule

1. Select Dial Rules from the Directory menu
2. Click Add New
3. Fill out the New Dial Rule form and click Submit When Complete

Edit Dial Rule

1. Select Dial Rules from the Directory menu
2. Click the Dial Rule Cluster to be edited
3. Edit dial rule and click Submit

Delete Dial Rule

1. Select Dial Rules from the Directory menu
2. Check the checkbox next to dial rule to be deleted and click Delete

3. Confirm by clicking Yes, delete it

Administrators can Find Matching Dial Rules by Phone Number
Dial Rules can an also be found via the Global Search

To Find Matching Dial Rules by Phone Number:

1. Enter the Phone Number

2. Select Find Matching Rules

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