4.2.4 Queue

The Queue Settings in Akkadian Console displays Hunt Group statistics within the Console Interface.

Note: This step is optional. If you do not need to configure Queue Settings or would like to do so at a later time, click Cancel.

Akkadian Console requires the following items to be configured for the Queue Settings to operate:

• CUCM 10.x or higher
• The Cisco Real Time Monitoring Tool (RTMT) service activated
• The Hunt Group must have call queuing enabled

Below are the fields associated with creating the Queue Settings in Akkadian Console:

Service URL	URL to the current CUCM server. The server URL should reflect the following format: https://CUCM IP Address:8443/perfmonservice/services/PerfmonPort
Username	Enter the application username created in Call Manager
Password	Enter the application password created in Call Manager
Hunt Pilot Numbers	Enter the pilot numbers configured in Call Manager

To configure Queue Settings in Akkadian Console:

1. Click the icon and go to Options.
2. Enter the Configuration Password
3. Select Queue
4. Fill out all fields for Queue Settings. Hunt Pilot numbers should be separated by a comma (,).
   
5. Click OK to confirm changes or Cancel to close
   

*Note: Akkadian Console Operator does not validate Hunt Pilot numbers. Please ensure the Hunt Pilot numbers entered are valid within CUCM.

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