2.2 Creating CUCM Application User

To create a New CUCM Application User for use with Akkadian Console:

1. Login to CUCM using the administrative access.
2. Navigate to the User Management > Application User page and Click Add New.
3. Create a new application user. (example “aco”)
   
4. Scroll down to Permissions Information and click on Add to Access Control Group.
5. Add the following groups to the application user:

• Standard CTI Allow Call Monitoring
• Standard CTI Allow Call Park Monitoring
• Standard CTI Allow Control of All Devices
• Standard CTI Allow Control of Phones Supporting Connected Xfer and Conf
• Standard CTI Enabled
• Standard TabSync User
• Standard CCM Server Monitoring (Optional for Queue Monitoring)

Click Add Selected.
Click Save at the bottom of the page when finished

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