As of 1st April 2019 the maximum money award which the Ombudsman may make is:

(a) £350,000 for a complaint concerning an act or omission which occurred on or after 1 April 2019; and
(b) £160,000 for a complaint concerning an act or omission which occurred before 1 April 2019.

As from 1st April 2020, both award limits will be automatically increased to take into account inflation, as measured by the Consumer Prices Index (CPI).

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