Training & Competence

A firm must make appropriate records to demonstrate compliance with the rules in this
sourcebook and keep them for three years following periods after an employee stops carrying
on the activity. Suggested records to comply with this rule would include:
1. Recruitment – record the process followed to recruit the person, including how you
determined they were suitable e.g., application form, interview notes, credit and criminal
record checks etc.
2. Information on how you assess training needs of staff and how you then meet these
training needs.
3. Assessing competence – the criteria used to assess whether someone has attained
competence and when they attained competence.
4. Maintaining competence – the criteria used to assess continued competence (e.g., written
assessments, quality audits and practical assessments) and whether the employee has, in
fact, maintained competence. If they have not, what actions have been put in place to
rectify this?
5. Supervision and monitoring – the criteria used to assess the supervision and monitoring of
both staff that are not yet competent and those that are competent. How the monitoring
and supervision of staff will be carried out.
The new SYSC 28 (covered later) also contains rules and guidance relating to
knowledge and competence (CPD) record keeping requirements.