Any pending request submitted by a member via their Members Area account must be approved by the club before the members details in Surfguard will be updated. Members can submit a number of requests via their Members Area account, including:
- Dissolve Family Group
- Leave Family Group
- New Club Membership
- New Family Group
- New Family Group Member
- Renew Club Membership
- Update Personal Details
All membership application and renewal requests should be kept as pending until you are satisfied all your club’s membership requirements, such as Working With Children Checks and fee payment, have been met. This will make it easier to track membership requests that need to be followed up.
It is good practice to make any comments as to why the membership has not been processed in the ‘Comments’ section at the bottom of the individual’s membership profile. Comments made here will be viewable by the member. Your comment might include the reason the membership has not been processed and the date you informed the member of the outstanding requirement.
IMPORTANT: after leaving a comment you should select ‘Save Comment Only’ to save the comment and NOT process the membership. This will keep the request as pending.
It is also advisable to change the membership sub-category of any ‘Transfers In’ to probationary until you have received the fee payment and verified that the WWCC includes your club as an added organisation.