How to Submit a Support Request

1. Visit our technical support site at: http://support.ipconfigure.com
2. Click on the Submit a request link in the top-right corner of the screen.

3. When the support request screen appears, use the drop-down list to select the product or issue that best matches your support need.

4. Enter your contact information, a description of your question/problem, the version number of your Orchid Core VMS software, your Orchid Core VMS server type, and IPConfigure SteelFin server serial number (if applicable). Please provide as much detail as possible about the problem and attach screenshots and system logs (if available).

*To find the Orchid Core VMS software version number, go to the System Menu and select Version Information.

5. When all the available information has been entered, press the Submit button at the bottom of the screen.

The IPConfigure Technical Support Team will respond to your request as soon as possible.

*For additional help with Orchid Core VMS, please visit our training site at training.ipconfigure.com.