In the sections of the manual that follow, we will delve into the forms and workflows of the Sensitive Event (SE) application.
The Sensitive Event application comprises a single central workflow.
- Sensitive Event Management
This workflow consists of six primary stages: Create a Sensitive Event, Review of the Sensitive Event, Investigation of the Sensitive Event, Containment of the Sensitive Event, Action Item Management, and Sign-Off on the Resolution of the Event.
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Action Item Management, the central workflow of the Action Items application, operates as a subprocess in this context. Once triggered, the SE Management workflow cannot proceed until this subprocess is completed—meaning all associated actions must be executed, reviewed, and approved.
- If applicable, Supplier Corrective Action Requests (SCARs), which are handled in parallel through an adapted SCAR Management workflow within Action Item Management, must also be addressed and approved before the SE Management workflow can continue.
For more information on the Action Item Management workflow, refer to the Action Item Application User Manual.
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