8.4. Containment of the Sensitive Event

If the sensitive event is submitted for immediate containment, the assigned owner will receive a notification in their Pending Tasks, prompting them to address and rectify the issue.

*An issue is submitted for immediate containment if it poses an urgent risk of further damage or disruption. In such cases, rapid intervention is required to stabilize the situation before any additional investigation or corrective actions are considered.

*An email notification will also be sent to alert them of the task. For more information on email notifications and their role in the application, click here.

Clicking on either the subject in Pending Tasks or the button in the email will direct users to the Containment of the Sensitive Event form. In this form, users can review the event details, document the immediate containment measures, and decide whether to close the event or return it for further investigation.

Highlighted below are the key features of the Containment of the Sensitive Event form:

1. Immediate Containment

In this section of the form, users can document the measures taken to mitigate the immediate impact of the sensitive event.

*For guidance on common form functions, please refer to the dedicated section in the manual.

• Provide a Detailed Description of the Containment/Correction: This is a rich text field that allows users to describe the steps implemented to contain or correct the issue.
• Containment Evidence: This is a file attachment field that allows users to upload relevant documents or evidence supporting the containment or corrective measures.

2. Discussion & Collaboration

Similar to previous tasks in the workflow, this form includes a Comment(s) field for feedback and collaboration. Users can provide notes or comments on the event and its containment, as well as review and respond to comments from previous stakeholders.

*Users can edit or delete their own comments, but can only reply to those left by others.

3. Return for Investigation / Finalize Containment

At the bottom of the Containment form, there are the two following buttons:

• More Details Needed, Send Back to Investigator: This button allows users to return the report to the investigator for additional information or further action.
  • If selected, the designated investigator will be tasked with continuing the investigation.
• Issue Contained: This button allows users to confirm that the issue has been contained.
  • If selected, the designated reviewer will be tasked with signing off on the event resolution.