Support

Help & Tips

The Help section provides additional tools and resources to enhance familiarization with the app. The Help & Tips contains User Guide, App Overview, FAQs, Tech Support, Call Help Desk, Legal, About, What’s New, Launch Welcome Tour, and App Tutorial Videos.

User Guide
Provides links to The Basics, Progress, Menu, Inbox, Training Center, Smart Video Capture, Dashboard, and Video Library.

o Menu: Detailed guide about the feature option of the menu.
o Progress: Detailed guide of the home screen and guide of historical data.
o Training Center: Detailed video guide on how to learn about metrics and using the app.
o Smart Video Capture: Detailed guide on how to capture video.
o Dashboard: Detailed guide on how to capture metrics in real-time to receive immediate feedback.
o Video Library: Detailed guide about how to take videos with the app.

App Overview
Provides over how to use the sensor and different modes.

FAQs
Questions and answers to the most common questions.

Tech Support
The links to open a new support ticket.

Call Help Desk
Auto-dial customer support.

Reset Sensor
Android reset options

How to reset sensor

1. Tap on the Menu screen.
2. Tap on Help & Tips.
3. Select Customer Support.
4. Tap on the Reset Sensor or Clear and Reset Sensor.

• Sensor Must be connected to reset

Legal
Provides information on Regulatory, Privacy Policy, and Terms of Use.

About
About is the copyright information about Blast Softball.

What’s New
A brief description of the new features of the app with links for additional information.

The Launch Welcome Tour
A quick tour overview of the feature for Softball to ensure you are all set to successfully utilize the program.

How to Launch the Welcome Tour

1. Tap on the Menu.
2. Tap on  Help & Tips.
3. Select the Launch Welcome Tour.
4. Follow the screen instructions to navigate through the tour.

The Launch Using a Swing Trainer Tour
A quick tour overview of the available feature for the Personal Swing Trainer sensor to ensure you are all set to successfully utilize the program.

How to Launch Using a Swing Trainer Tour

1. Tap on the Menu from Analyze, Training, Live, or Swing screen.
2. Tap on  Help & Tips.
3. Select the Launch Using a Swing Trainer Tour.
4. Follow the screen instructions to navigate through the tour.

App Tutorial Videos
A library of quick How-to Videos to setup your successfully utilizing the Blast Softball Solution.

How to open App Tutorial Videos

1. Tap on the Menu.
2. Tap on  Help & Tips.
3. Select the App Tutorial Videos.