Emergency Contact Information while Abroad

If you have an emergency overseas, inform your course instructor or student coordinator at your host institution and contact the U.S. Embassy/Consulate, local police department, fire station, or medical facility.

State Department Emergency Number
Hotline for American Travelers (for families in the U.S.): 1-888-407-4747

If You Are in a Foreign Country Involved in a Crisis:

• Your first option should be to contact your closest U.S. Embassy or Consulate
• While overseas, you may also call the Office of Overseas Citizens Services at 1-202-501-4444 during business hours. During non-business hours, please call 202-647-4000 and ask for the duty officer.
• Be sure to register with the Department of State’s Smart Traveler Enrollment Program (STEP) online before departure.
• Monitor the U.S. Embassy (https://www.usembassy.gov/) and State Department (http://www.state.gov/) home pages.
• Contact RMC Campus Safety by following the instructions below.
  

Randolph-Macon Emergency Numbers
Campus Safety: +1 804-752-4710
To ensure that your call will be answered please call RMC Campus Safety. They are available 24 hours/day, 7 days/week. When receiving a phone call from abroad or a student’s family, in the event of an emergency, RMC’s Campus Safety is instructed to contact the on-call International Education Staff immediately.

Customer Service: iNext
(Office hours Monday-Friday 9am-5pm EST)
Toll-free at: 855-578-6398

Claims: Co-ordinated Benefit Plans
Have claims questions, or need to report a claim?
You can call us toll-free at: 866-723-3063 / or 727-412-7378

24-Hour Emergency Services
In case of Emergencies while traveling, please call International Medical Group (“IMG”)
To Contact IMG, please call 463-274-2241 (from anywhere in the world) or email assist@imglobal.com

IMG should be used for assistance in locating a facility if needed and for expenses that are over $500 USD.
Anything that is expected to be under $500 USD is done on a reimbursement basis.

In the event of a medical emergency abroad, please contact RMC’s Campus Safety and follow iNext’s protocols and instructions.

For more information, please visit our website: https://gormc.sharepoint.com/sites/oie/SitePages/Mandatory-Insurance-Plan.aspx#domestic-group-travel-plan-summary

Other Resources
Information about the kinds of emergency services provided by the U.S. government to U.S. citizens abroad is available on the web:

• Getting Help in an Emergency: http://travel.state.gov/content/passports/en/emergencies.html
• What the Department of State Can and Can’t Do in a Crisis: https://travel.state.gov/content/passports/en/emergencies/crisis-support.html
• “Traveler’s Checklist”: https://travel.state.gov/content/travel/en/international-travel/before-you-go/travelers-checklist.html
  

Office of International Education Contact Information (during the office hours)
Mayumi Nakamura – mayuminakamura@rmc.edu; 804-752-3607

Emergency Contact Information Card
Prepare a card with the appropriate information and carry it with you at all times while traveling on a course in case of emergency. If you are traveling to multiple places, you should create a card for each destination.