Orchid Core VMS users with questions or issues should first contact their Company’s Orchid Core VMS System Administrator. Barring any internal corporate policies, an Administrator may escalate the technical support request.

  • Tier 1 Support: Orchid Core VMS System Administrator
  • Tier 2 Support: Integrator or Dealer
  • Tier 3 Support: IPConfigure Technical Support Resources

IPConfigure’s Orchid Core VMS Knowledge Base: The Orchid Core VMS Knowledge Base is freely and publicly available on IPConfigure’s support website, and includes detailed information for a variety of Orchid Core VMS issues. The Knowledge Base covers everything from basic Orchid Core VMS usage to advanced installation and configuration scenarios.

IPConfigure’s Email-based Trouble Ticket System: Any Orchid Core VMS customer with a valid Orchid Core VMS Support Agreement can submit trouble tickets using the IPConfigure support website at http://support.ipconfigure.com. Orchid Core VMS trouble tickets are resolved over email by IPConfigure’s highly trained Technical Support Team. (Please see the next topic for instructions.)

IPConfigure’s Telephone Support Line: Customers with an Orchid Core VMS Express Support Agreement may call IPConfigure’s Telephone Support toll-free at 855-440-1077, or direct at 757-520-0587 (during the times listed below). Orchid Core VMS Express Support is complimentary for one year with all new Orchid Core VMS license purchases.

As of December, 2018, IPConfigure’s technical support hours are as listed below. For the most up-to-date version of the IPConfigure support schedule, please see support.ipconfigure.com.

IPConfigure Technical Support Hours

Sunday Closed
Monday 9:00 AM to 8:00 PM EST
Tuesday 9:00 AM to 12:00 PM, 1:00 PM to 8:00 PM EST
Wednesday 9:00 AM to 8:00 PM EST
Thursday 9:00 AM to 8:00 PM EST
Friday 9:00 AM to 8:00 PM EST
Saturday Closed


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