Return or Cancellation of a Prepayment

To conclude the registration of a return operation on a prepayment not attached to a file, follow the indications listed below:

*FO > Management > Deposits

1. Search and Select the desired prepayment

2. Click ‘Return’

3. Fill in the Requested Fields in the table
   Manually indicate the amount to be returned to the guest. Add, if possible, descriptive notes to motivate the operation.
   
   
   
   By clicking this button, the amount of the prepayment recorded as ‘Return’ can no longer be used for other files or accounts.
   Remember when saving, the system checks that the outgoing amount manually recorded by the user is less than or equal to the current total remaining amount. If you find inconsistency, the following alert is displayed:
   It is therefore necessary, in order to conclude the operation of manual registration of the return of the prepayment, to verify the balance between the incoming amounts and the outgoing or return amounts, and the partial amounts that may still be attached to incoming or in-house reservations.

4. ‘Edit’ Button
   The button can be used in the event of an error in the manual recording of the output entry. The data can be edited only during the same working day.

5. ‘Delete’ Button
   The button can be used in the event of an error in the manual recording of the output entry. The deletion is possible only on recordings made on the same working day.