To issue a credit note that reverses only part of a document issued in the past, proceed as follows:
FO > Main Courante > Cash Balance Credit Note
- Double click on the charge codes of the original bill considered incorrect
Upon selection, the system automatically presents the user with the credit note on the right section of the specified screen, reporting the same reference dates and the same codes used originally.
- Manually change the digit to be reversed
Replace the total amount indicated by the system with the partial value to be reversed.
- Set Payment Item
From the drop-down menu, select the payment method you intend to return the amount to the guest.
- Select Test Print, then click ‘Preview’
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- To print the final document, select the ‘Print’ button
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